Privacy Policy

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier, title, and company name.
• Contact Data: includes billing address, delivery address, email address, and telephone numbers.
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system, and platform.
• Transaction Data: includes details about payments and other details of machines (e.g., shrink wrapping machines, sachet water filling machines) or parts you have purchased from us.
• Usage Data: includes information about how you use our website, products, and services.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and deliver your order, including managing payments and arranging drop-shipping or standard freight.
• To provide our 24-hour online fast after-sales support and technical assistance.
• To customize packaging equipment according to your local voltage, bag size, and material characteristics.
• To manage our relationship with you, which includes notifying you about changes to our terms or privacy policy.
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

We do not sell your personal data to third parties. We may share your personal data with the following parties for the purposes set out in Section 2:

• Service Providers: Logistics companies, payment gateways, and IT support services acting as processors to assist in order fulfillment and business operations.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers.
• Legal and Regulatory Authorities: Where required by applicable laws or regulations.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements and for providing long-term spare parts support for our old machines.

Depending on your location, you may have the following rights under data protection laws in relation to your personal data:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Right to withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided below.

Our website uses cookies and similar tracking technologies to track the activity on our Site and hold certain information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.